Shipping and Returns Policy

SHIPPING AREAS:
– Europe, Latin America, the USA and Japan

DELIVERY TIMES:
– 3–15 business days
– Pre-sale or artisanal production: the estimated manufacturing time will be indicated in each
product

SHIPPING COSTS:
They are calculated automatically at checkout based on destination and weight.

SHIPMENT TRACKING:
Once shipped, you will receive an email with your tracking number.

CUSTOMS:

Shipments outside the EU and the Canary Islands may incur customs duties that
These costs must be borne by the buyer.

RETURN POLICY

---------------------------------------------------

We want you to be happy with your ARKHIRA piece.

If you need to make a return, these are the steps and conditions:

1. CUSTOMIZED PRODUCTS

Fully customized pieces (designs created especially for you) are made to order and are non-refundable, except for manufacturing defects.

2. DEADLINE FOR REQUESTING A REFUND

We accept returns of standard products within 14 calendar days of receiving the order, within the EU. We do not accept returns for countries outside the EU.

3. PRODUCT CONDITIONS

To accept the return:

– The bag must be unused and in perfect condition.

– You must keep all its original packaging (bag, cards, protectors, etc.).

– Returns of damaged, used or tampered products will not be accepted.

4. REFUNDS

Once we receive the part and verify its condition:

– We will process the refund within approximately 5–10 business days.

– The refund will be made to the same payment method used for the purchase.

5. RETURN COSTS

– The customer is responsible for return shipping costs.

– If the product arrives defective or with an origin problem, ARKHIRA will cover the cost of return shipping.

6. CHANGES

We do not make direct changes.

If you want a different model or color, you will need to return the product and make a new purchase when it becomes available.

7. HOW TO REQUEST A REFUND

Write to us at: arkhira.es@gmail.com

Include your order number and the reason for the return.

We will send you instructions on how to arrange the return shipment.